Request through QR code
Patients or attendants scan a code at the bedside to raise a request instantly — quick, secure, contactless and available around the clock.
Back to portfolioEngagement
Patient experience
Karemind Concierge
Inpatient service requests raised at the bedside, routed, tracked and escalated on one dashboard.
- One-click requests
- Real-time tracking
- Escalation matrix
- Workload optimisation
7connected modules
Onepatient record, no hand-offs
AIpowered by KareLLM
ESBconnects any HIS or EMR
What Karemind does
Karemind Concierge handles everything an inpatient asks for that is not clinical. A patient or attendant raises a request from the app, a bedside tablet or a QR code; the right department is notified automatically, the clock starts, and a delay escalates on its own rather than waiting for someone to chase it.
It takes routine requests off the nursing station, and gives management one dashboard showing what was asked for, what was delivered and what is late.
What changes
- Requests routed to the right department automatically
- Delays escalate on their own rather than waiting to be chased
- Nursing time returned to clinical work
- Raised fromPatient app, bedside tablet or QR code scan
- DepartmentsHousekeeping, dietary, pharmacy, laundry, maintenance, transport, nursing
- TrackingSLA turnaround, breach escalation, department performance reports
- ResultLower nursing workload and higher patient satisfaction
Inside Karemind Concierge
7 modules, all writing to the same record.
Smart assignment
Food and beverage, housekeeping, pharmacy, laundry, maintenance, transport and nursing assistance routed to the right team automatically.
Real-time status tracking
Received, in progress, completed — with notifications at every step for the patient and the department.
Feedback and escalation
Post-request feedback with an escalation matrix for delays, so accountability does not depend on who remembers.
AI-driven smart requests
Recurring and timely requests predicted from the patient’s daily needs rather than waiting to be asked.
One dashboard
Management and operations see total, in-progress, completed and escalated requests with turnaround and department performance.
Notifications and reminders
The requester and the department both stay informed, so nothing waits on someone remembering to chase it.
Works with the rest of the portfolio
Every Karemind product shares the same record and the same integration layer.
See Karemind Concierge on your workflow
We demonstrate against a test environment matching your systems, not a generic slide deck.